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New passport rules put focus on security

Many photos rejected as studios scramble to meet tougher regulations

 

KITCHENER (Feb 13, 2003)

Holograms and crystagrams, "ghost" photographs and optically variable ink.

They are features of the new "fraud-resistant" Canadian passport, and anyone applying for one may find the stricter process means photos taken the old way could be rejected by the passport office.

It's been quite a hassle for some businesses providing the service.

Sarah Andrews, a Waterloo regional police officer, discovered her photo wasn't acceptable when she went to the Kitchener passport office this week with her application documents.

Andrews was told that the pictures of her and her husband, Rob Andrews, did not have a pure white background and had slight shadowing. She was told to have the pictures retaken.

"I had it taken in Milton, where I live," Andrews said. "I have to go back there so I can get it retaken without paying again."

Agreeing it was a hassle, Andrews shrugged. She said it wasn't urgent.

Blame it on Sept. 11 and tougher security measures adopted by the passport office, which is governed by the federal Department of Foreign Affairs and International Trade.

Last May, Foreign Affairs Minister Bill Graham announced that the new documents, "designed to make the Canadian passport one of the safest travel documents in the world," would be phased in as people applied for them.

Local passport offices, including the one in Kitchener, were directed last September to be much more stringent in adhering to the specifications, said David Graham, communications officer with the federal department.

"The specifications were always there. But passport examiners would usually accept them if they were the right size," Graham said.

While his department received some complaints late last year, they were mostly from irate photographers of passport pictures, who didn't know the new rules, he said. He could not say how many pictures have been rejected.

WIDELY ADVERTISED

Graham said the new rules were widely advertised.

While some photography outlets contacted by The Record are still using the Polaroid method, most have invested in digital cameras.

At the Blacks Photography outlets in Fairview Park mall and Stanley Park Mall in Kitchener, sales clerk Crystal Bishop said "lots" of pictures were returned -- about half during December alone.

"The problem was that the background was not white enough. Even a small dark corner wasn't acceptable," she said. The outlets still do passport photos, and have improved their methods, she added.

At Heer's Camera Shop, which has four outlets in the area, Stuart Cybulskie said his company got digital cameras when they learned about the tighter rules last year. But there's a higher charge now, up to $20 from about $12 for a set, he said.

BJ Photo of Waterloo also received a lot of rejected photos in December, but changed their studio light settings to comply with the stricter requirements, said sales clerk Beata Toth.

The new passports are also more expensive: $85 for adults, $35 for children three to 15, and $20 for infants to age three. For urgent service add $70, for express service add $30. These fees went into effect in December 2001. Prior to that adult passports cost $60.

Graham said as soon as the reasons for the tighter measures are explained, the complaints end.

"There has been a remarkable turnaround, with the Canadian Automobile Association heading the pack with their new digital system," he added.

The photos have to be shadow-free on a white background because they are digitally scanned and "embedded" into the passport page, Graham said. Some photos may be rejected if there's a reflection on glasses that may slightly alter the person's appearance.

The new passport includes a series of holographic images called a crystagram, embossed on the page. When the booklet is tilted, Canadian Mounties appear to move across the page.

The optically variable ink changes colour under different lighting, while a "ghost" photo of the passport holder will appear only under ultraviolet light.

Even the holder's personal data and signature will be digitally printed and embedded in the page, which means it can't be removed or erased.

The passport office issues close to two million Canadian passports a year. There are eight million currently in circulation, Graham said.

That is partly why the passport offices don't do the photographs on-site, as is done in provincial drivers' licence offices.

For more information about Canadian passport requirements, visit http://www.ppt.gc.ca

cgoodwin@therecord.com


 



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